Service & Support
OpenCloud offers you various service and support options. The free package for an easy start with OpenCloud and a business package for reliable use in companies.
Find exactly the solution that fits your requirements.
| Community | Business | |
|---|---|---|
|
free
|
Price on request
|
|
| OpenCloud | ||
|
File Sharing
Share files with internal and external users.
|
✓ | ✓ |
|
Desktop App
Synchronization and file access for Windows, macOS, and Linux.
|
✓ | ✓ |
|
Web Office
Edit documents directly in the browser with Collabora. Collabora CODE is intended for the community.
|
✓ | ✓ |
|
Workspaces
Structured data rooms for team collaboration.
|
✓ | ✓ |
|
File Requests
Enables the secure requesting of files from external users – without their own account.
|
✓ | ✓ |
|
Full-Text Search with OCR
Quickly find files, folders, and content.
|
✓ | ✓ |
|
File Versioning
Previous versions of files are retained and restorable.
|
✓ | ✓ |
|
Unlimited File Size
No limit for maximum upload file size.
|
✓ | ✓ |
|
Accessibility (WCAG 2.1, BITV 2.0)
Accessible web UI for all according to common accessibility standards.
|
✓ | ✓ |
|
GDPR Export
Automatic export of personal data.
|
✓ | ✓ |
|
Federated Sharing
Secure file sharing with users on other compatible platforms (OCM Federation).
|
✓ | ✓ |
|
Single Sign-On (SSO) and Multi-Factor Authentication (MFA)
More security and convenience through central login with additional authentication.
|
✓ | ✓ |
|
Group and Role Management
Flexible user and group control with role-based permissions.
|
✓ | ✓ |
|
Access Logging (Audit Logs)
Track file actions and user activities.
|
✓ | ✓ |
|
Antivirus
Automatically scans uploaded files to protect against viruses and malware.
|
✓ | ✓ |
|
File Firewall
Exclude unwanted file types such as .exe or macro files.
|
✓ | ✓ |
|
100% Open Source
The code is developed publicly on GitHub. Server license: Apache 2, client licenses: GPL. No CLA. Component compilation is documented and self-executable.
|
✓ | ✓ |
| Services | ||
|
Early Security Advisories
Early information about security vulnerabilities and pre-emptive protection measures.
|
— | ✓ |
|
Long-Term Support LTS
Benefit from security updates for two years – no need for biannual upgrades.
|
— | ✓ |
|
E-Mail Support
Submit support requests via email.
|
— | ✓ |
|
Phone Support
Personal assistance by phone during business hours.
|
— | ✓ |
|
Response Time
You’ll receive support feedback by the next business day.
|
— | ✓ |
|
Deployment Check
Review of your installation based on fixed guidelines and best practices – for a secure and stable system.
|
— | ✓ |
|
Upgrade Stand-by
Scheduling of critical upgrade windows with our support team.
|
— | ✓ |
|
HA – High Availability via Kubernetes
Support for high-availability deployment charts.
|
— | ✓ |
|
CephFS Storage
Operation on CephFS cluster.
|
— | ✓ |
|
GPFS Storage
Operation on GPFS cluster.
|
— | ✓ |
| Download now | Request a quote | |
Community
OpenCloud
- File Sharing ℹ
- ✓
- Desktop App ℹ
- ✓
- Web Office ℹ
- ✓
- Workspaces ℹ
- ✓
- File Requests ℹ
- ✓
- Full-Text Search with OCR ℹ
- ✓
- File Versioning ℹ
- ✓
- Unlimited File Size ℹ
- ✓
- Accessibility (WCAG 2.1, BITV 2.0) ℹ
- ✓
- GDPR Export ℹ
- ✓
- Federated Sharing ℹ
- ✓
- Single Sign-On (SSO) and Multi-Factor Authentication (MFA) ℹ
- ✓
- Group and Role Management ℹ
- ✓
- Access Logging (Audit Logs) ℹ
- ✓
- Antivirus ℹ
- ✓
- File Firewall ℹ
- ✓
- 100% Open Source ℹ
- ✓
Services
- Early Security Advisories ℹ
- —
- Long-Term Support LTS ℹ
- —
- E-Mail Support ℹ
- —
- Phone Support ℹ
- —
- Response Time ℹ
- —
- Deployment Check ℹ
- —
- Upgrade Stand-by ℹ
- —
- HA – High Availability via Kubernetes ℹ
- —
- CephFS Storage ℹ
- —
- GPFS Storage ℹ
- —
Business
OpenCloud
- File Sharing ℹ
- ✓
- Desktop App ℹ
- ✓
- Web Office ℹ
- ✓
- Workspaces ℹ
- ✓
- File Requests ℹ
- ✓
- Full-Text Search with OCR ℹ
- ✓
- File Versioning ℹ
- ✓
- Unlimited File Size ℹ
- ✓
- Accessibility (WCAG 2.1, BITV 2.0) ℹ
- ✓
- GDPR Export ℹ
- ✓
- Federated Sharing ℹ
- ✓
- Single Sign-On (SSO) and Multi-Factor Authentication (MFA) ℹ
- ✓
- Group and Role Management ℹ
- ✓
- Access Logging (Audit Logs) ℹ
- ✓
- Antivirus ℹ
- ✓
- File Firewall ℹ
- ✓
- 100% Open Source ℹ
- ✓
Services
- Early Security Advisories ℹ
- ✓
- Long-Term Support LTS ℹ
- ✓
- E-Mail Support ℹ
- ✓
- Phone Support ℹ
- ✓
- Response Time ℹ
- ✓
- Deployment Check ℹ
- ✓
- Upgrade Stand-by ℹ
- ✓
- HA – High Availability via Kubernetes ℹ
- ✓
- CephFS Storage ℹ
- ✓
- GPFS Storage ℹ
- ✓
Service & Support
Frequently asked questions
How can I test OpenCloud?
There are two ways to test OpenCloud:
a) You can try out our public demo instance at https://demo.opencloud.eu. This instance is restarted every hour on the hour so that all stored data is deleted.
Important: Please do not upload any sensitive data, as all users use the same logins and can therefore access this data!
b) You set up your own local test instance.
These instructions offer a quick and easy way to do this: https://docs.opencloud.eu/docs/admin/intro
It is described a little more extensively with Docker-Compose here: https://docs.opencloud.eu/docs/admin/getting-started/docker-compose
Are there already plans for a SaaS offering?
Yes, a SaaS offering is already being planned and will be available via our partners in the future. The first offers will be available from 1.5.2025. We will refer to these offers via a partner page.
Where can I find the documentation?
The documentation is currently being revised. The latest version is available here: https://docs.opencloud.eu
What are the requirements for an on-premise installation?
The requirements for an on-premise installation are listed here:
https://docs.opencloud.eu/docs/admin/welcome/datasheet
We would like to run OpenCloud On-Premise. Who can help us with the installation?
OpenCloud itself focuses on the development of the software. We rely on a functioning partner eco-system and work together with external partners who support you with the installation and configuration of OpenCloud.
For installation and configuration, please get in touch with us via our contact form.
Is an integration of OpenCloud and OpenTalk planned?
Yes, we are planning to integrate OpenCloud and the OpenTalk video conferencing solution and are already working on it.
As an ISV / software provider, can we integrate our solution into OpenCloud or build on it?
OpenCloud is an open source based collaboration solution. The APIs are well documented. Of course you can build your solution on OpenCloud. Contact our sales team to clarify any questions regarding support, upgrades, releases and access to early security advisories.
We need help with a proof of concept? Does OpenCloud support us in this?
OpenCloud is a software provider and interested in meeting your requirements with our software product OpenCloud.
Please get in touch with us via our contact form.
We want to install OpenCloud on K8s. Where can we find the Helmcharts?
The standard helmet charts are currently being revised, adapted to the production release and will be made available in Q2/2025.
Do you have any questions?
We are happy to help you with individual questions about the packages and functions.
